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Associate Technical Support Engineer (20000T67) || Oracle is Hiring


Organization Name & Details –

Oracle


Job Position/Designation-

Support



Join us on LinkedIn – Great Place of Networking


Work Location/Company Headquators-

IN-IN,India-Hyderabad


Mandatory to join Telegram group for regular job updates


Salary/CTC (Annual)

Best In Industry


Experience Required

Freshers


Download Old Sample Papers of any organization

Education Details/Graduation Details




Minimum Percentage Required –

All are eligible


Mandatory to join whatsapp group for regular job updates


What they want from u??

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.


In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs. You will be responsible for fielding and resolving post-sales non-technical customer inquiries via phone and electronic means and technical questions regarding the use of and troubleshooting for our Electronic Support Services. As a primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with moderate direction from Senior Client Relations Analysts and management. You will also provide guidance and resolution on a wide range of technical and non-technical customer issues. Resolution is primarily provided in real time with follow up for more complex matters.


Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures. Ideal candidate would have prior working knowledge of or the desire to quickly learn about Oracle Financials, Oracle Service, ITS, Imaging, GSR, the World Wide Web, internal knowledgebase, MSOffice tools and our Electronic Support Service Offerings. In addition, you will need to understand the use of operating systems, hardware environments, software, networking, Oracle products and how they all interrelate in a customer environment. Bachelors degree and prior related experience, an ideal candidate will have excellent communication skills, will have shown prior abilities to be an effective team player, and will demonstrate commitment to ensuring customer success.


Last Date to Apply - ASAP


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All you need is your resume/cv for applying & linkedin profile(optional)


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Note:- If you successfully cleared their screening process, only then you will receive the call/invitation letter for further rounds.

In rest cases acknowledgement may or may not comes. Totally varies from organization to organization.


To increase your chances for selection

1. Must a good resume that showcase your skills via projects/internships/volunteering.

2. A well maintained LinkedIn Profile with some certifications included.

3. Great to have own portfolio website that describes you in detail.






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