Job Title : Technician Technical Support Location :Bangalore At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.
Provide first level Support on Dell supplied products and/or peripherals
Assign incidents in line with documented guidelines and procedures
Demonstrate good judgment in analyzing information to make routine decisions.
Handle inbound calls, emails, and web interface to support existing and new customers.
Learn Dell Technologies products & services and should be able to identify how these products and services align to customer needs.
Be compliant and adhere to process design as per the management decision.
Cooperate and collaborate with colleagues, cross- functionally, to support the technical solution process.
Understand the administrative and operational requirements of the job.
Clearly and concisely log and track details of solutions provided to resolve customer issues while maintaining and updating customer database
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
First-rate customer focus, phone etiquette and work ethic
Excellent communications skills
Graduate Fresher to 4 years of relevant work experience required
Undergrad with 1 year of relevant work experience required
Should be willing to work in shifts in a 24 x7 work environment • Should be residing within Transport Boundaries
Ability to handle stressful situations.
Goal/Career oriented and self-motivated
Good Knowledge of PC Hardware/Software for desktop & portable systems
Any relevant Certification/Qualification.
Here’s our story; now tell us yours
Dell Technologies is a unique family of businesses building a brighter digital tomorrow. Our organization is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.
What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.
We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning by creating industry-leading products, infrastructure solutions and services. Join us and become a part of what’s next in technology, starting today.
You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.
Closing date: 28th November 2020