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PowerSchool is Hiring | Associate Technical Support Engineer | Bangalore


Organization Name & Details –

Power School


Job Position/Designation-

Associate Technical Support Engineer


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Work Location/Company Headquators-

Bangalore , Karnataka (Full Time)


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Salary/CTC (Annual)

Best in Industry


Experience Required

0 - 2 years of experience


Education Details

  1. BE/B.Tech

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Minimum Percentage Required

Not Specified all eligible


Mandatory to join whatsapp group for regular job updates

Work Description

  1. Answers, evaluates and prioritizes incoming telephone, email and chat-based requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies

  2. Recognizes problems, conducts research, provides resolutions and follows up with customers as needed,escalating more complex cases to the appropriate team

  3. Logs and tracks calls using problem management database and maintains history records and related problem documentation

  4. Prepares standard statistical reports, such as help desk incident reports

Skills

  1. Proficient in Microsoft Office suite

  2. Salesforce experience preferred

  3. Prior CRM experience preferred

  4. Strong attention to detail and time management

  5. Strong oral and written communication skills

  6. Strong customer service and conflict resolution skills

Last Date to Apply - ASAP


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All you need is your resume/cv for applying & linkedin profile(optional)

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It Is always good to have your personal website also

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Note:- If you successfully cleared their screening process, only then you will receive the call/invitation letter for further rounds.

In rest cases acknowledgement may or may not comes. Totally varies from organization to organization.


To increase your chances for selection

1. Must a good resume that showcase your skills via projects/internships/volunteering.

2. A well maintained LinkedIn Profile with some certifications included.

3. Great to have own portfolio website that describes you in detail.

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